Frequently Asked Questions
WHERE ARE THE ST-ONGE JEWELS MADE?
Our jewellery is entirely drawn, produced, set (diamond setting) and polished in our Montreal workshop.
WHAT MATERIALS ARE USED IN ST-ONGE PIECES OF JEWELLERY?
Gold jewellery: At St-Onge Jeweller we only work with 18Kt gold. All our pieces of jewellery are made in solid gold and none are plated.
18Kt white gold: 24kt pure gold is yellow. In order to obtain white gold an alloy must be added to the yellow gold. At St-Onge Jeweller only palladium alloy is used in the manufacturing of our white gold jewellery. This alloy is best known for its hypoallergenic properties, compared to nickel which is widely used in products sold on the market and which can be very harmful. More than 15% of the population is allergic to nickel. The most common reactions in contact with this metal are rashes and small pimples on the skin. Our entire jewellery selection contains NO nickel.
18Kt yellow and rose gold: Silver and/or copper alloy is used in our yellow or pink gold pieces of jewellery.
Silver jewellery: Our silver jewellery is made of silver 925.
Platinum jewellery: If you have a preference for Platinum, we can also produce your piece in this metal.
IS ST-ONGE JEWELLERY HYPOALLERGENIC?
Yes! All our jewellery is made with hypoallergenic noble materials that are 100% nickel free.
WHY IS ST-ONGE JEWELLERY MORE EXPENSIVE THAN “SIMILAR” PRODUCTS FOUND ONLINE?
We pride ourselves in manufacturing all our high-end products from “A to Z” in our Montreal workshop. We use noble materials such as 18Kt gold and platinum as well as diamonds from legitimate sources in accordance with the Kimberley process. We are committed to offering you the best value for your money. The origin and quality of our materials and the health of our clientele are our priority. All of our products are free of nickel or any other metal that could be harmful.
WHAT GUARANTEE IS OFFERED ON OUR JEWELLERY?
Jewels created and manufactured at St-Onge Jeweller are subject to high quality standards. We are proud to be able to offer a lifetime guarantee for any manufacturing defect. If a misfortune due to a fault in our manufacturing process should occur, we will repair at no additional cost. Our lifetime guarantee does not cover any damage caused by a non-recommended use, an attempt to repair by yourself, a modification or a lack to the maintenance of your jewel. To find out more, visit our page Lifetime guarantee.
HOW CAN I FIND MY RING SIZE ?
To find your ring size, please refer to our ring sizing chart. If you are not sure please contact us at email@example.com or call us at 514-871-1676. It will be our pleasure to help you.
ARE ALL ONLINE PURCHASES MADE ON JOAILLERIESTONGE.COM SECURE?
Absolutely! Joailleriestonge.com is hosted on a secure SSL server which means that all date entered on our website is encrypted and completely protected.